Haringey Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Haringey Cleaner provides domestic and commercial cleaning services in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. The purpose of this document is to make the service clear, fair, and predictable for both parties. In these terms, “we”, “us”, and “our” refer to Haringey Cleaner, and “you” or “the customer” refer to the person or business requesting the service. These terms should be read carefully before confirming any booking.

We provide cleaning services with reasonable skill and care, and we aim to deliver each appointment in a professional manner. However, the exact outcome of a clean can depend on the condition of the property, the materials present, the time allocated, and whether suitable access and working conditions are available. The customer is responsible for ensuring that the property is ready for the agreed service, including removing any personal items that may obstruct work unless otherwise agreed in advance. Any special requests should be made at the booking stage so they can be considered and priced appropriately.

These terms apply to standard cleaning services, one-off cleans, regular cleaning arrangements, and related add-on tasks where we have agreed to provide them. They do not create any guarantee of permanent stain removal, restoration of damaged surfaces, or outcomes that depend on factors beyond normal cleaning practice. Where a task falls outside our usual scope, we may decline it, offer it at an additional charge, or recommend that it be handled by a specialist contractor. Nothing in these terms affects your statutory rights under UK consumer law.

Booking Process

Bookings may be made through the channels we make available from time to time and are only confirmed once we have accepted the request. A booking is not binding until the service details, date, time, service type, and estimated duration have been agreed by us. We may ask for information about the property, the size of the area, the condition of the premises, access arrangements, parking constraints, pets, or any items that require special attention. This information helps us allocate sufficient time, materials, and staffing.

When the customer submits a booking request, they must provide accurate and complete information. If the information later turns out to be incomplete or incorrect, we reserve the right to revise the price, adjust the scope, or change the appointment time if needed. For example, if a property is larger than stated, is more heavily soiled than described, or requires additional labour, the cleaning appointment may need to be amended. We may also cancel or refuse the booking if the conditions are unsafe, unsuitable, or materially different from what was disclosed.

Where a regular cleaning arrangement is agreed, the appointment schedule, frequency, and any recurring tasks will be confirmed separately. Either party may request a change to the schedule, subject to availability and notice requirements. We may send booking confirmations, amendments, or reminders by electronic means. It is the customer’s responsibility to review those details promptly and inform us of any errors. If no objection is raised within a reasonable time, the booking information will be treated as accepted.

Payments and Charges

Our charges will normally be based on the service requested, the expected duration, the size and condition of the property, the level of labour required, and any materials or equipment supplied by us. Prices may be quoted as fixed fees, hourly rates, or estimated totals. Where an estimate is given, it is provided in good faith but may be adjusted if the actual work materially differs from what was described. Any additional charge will be explained where reasonably possible before the extra work begins.

Payment terms will be confirmed at the time of booking or in the service confirmation. We may require payment in advance, a deposit, payment on completion, or payment within a specified period after the service, depending on the type of appointment. Unless otherwise stated, all invoices are payable in pounds sterling. If payment is not made when due, we may suspend future services, withhold further appointments, or charge reasonable recovery costs permitted by law.

Any discounts, promotional offers, or package prices are offered at our discretion and may be withdrawn or amended where permitted. They do not apply unless explicitly stated and may be subject to conditions such as minimum booking value, time restrictions, or service exclusions. Additional charges may apply for parking, congestion-related costs, specialist products, heavy waste removal, or out-of-hours attendance where these have been agreed in advance or are necessary due to the circumstances.

Cancellations, Rescheduling, and Access

Customers may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the service type, but where a booking is cancelled at short notice, a cancellation fee may apply to cover lost time, staff allocation, and any preparatory work already undertaken. If we arrive at the property and cannot gain access, or if the service cannot proceed because the property is not ready, a charge may still be payable. This includes situations where keys, passes, codes, or access instructions were not provided correctly.

We may reschedule or cancel a booking where we are unable to attend due to illness, transport disruption, adverse weather, safety concerns, equipment failure, or other circumstances beyond our reasonable control. In such cases, we will aim to offer an alternative appointment within a reasonable time. We will not be responsible for indirect losses arising from a rescheduled visit, provided we have acted reasonably and in good faith. If a customer repeatedly cancels, changes appointments, or fails to provide access, we may decline future bookings.

If the customer requests a material change to the booked service on the day, we may treat that as a new booking or a variation to the existing agreement. Any variation will depend on availability and may affect the price and duration. The customer should ensure that someone is present, or that clear instructions are available, where the service requires admission, approval, or supervision. We are not responsible for delays caused by waiting for entry, missing information, or delays in obtaining authorisation.

Liability and Limitations

We will exercise reasonable care and skill when carrying out the service. If damage is caused directly by our negligence, we will assess the issue and, where appropriate, arrange repair, replacement, or a refund up to the value of the affected part of the service, subject to the limits set out in law. The customer must notify us of any alleged damage as soon as reasonably practicable and provide evidence where possible. We will not be liable for damage caused by pre-existing wear, defective materials, unsuitable surfaces, poor installation, or hidden faults.

We are not responsible for loss of items that were left in unsuitable locations, inadequately secured, or not disclosed as fragile or valuable. The customer should remove cash, jewellery, keys, documents, portable electronics, and other important items before the appointment unless otherwise agreed. We do not accept liability for business interruption, loss of profit, or consequential losses, except where such liability cannot be excluded under applicable law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Where products, tools, or equipment are supplied by the customer, we are entitled to assume that they are suitable for the intended purpose unless they appear unsafe or inappropriate. We may refuse to use any item that we believe may create a hazard or damage property. If a customer instructs us to proceed contrary to our recommendation, we may decline responsibility for the outcome to the fullest extent permitted by law. The customer is also responsible for ensuring that any electrical, plumbing, or structural issue is reported before work begins.

Waste Regulations and Environmental Compliance

We expect all waste handling to be carried out in accordance with applicable UK waste management laws and environmental rules. Cleaning services may generate waste such as dust, packaging, disposable cloths, non-hazardous debris, and other material removed during the job. Unless specifically agreed otherwise, ordinary cleaning waste will be left in the property’s designated bins or collected in accordance with the customer’s instructions and lawful disposal arrangements. We do not act as a licensed waste carrier unless we have expressly stated that such a service is included.

The customer must disclose any hazardous materials, body fluids, sharp objects, mould contamination, asbestos concerns, chemicals, or other regulated waste before the booking is accepted. We may refuse to handle any item or area that involves a legal, environmental, or health and safety risk. If specialist disposal is required, the customer is responsible for arranging the appropriate contractor unless we have agreed in writing to do so. We may charge extra for tasks involving unusual contamination or waste separation where lawful and safe handling is possible.

We will not knowingly dispose of waste in a manner that breaches environmental legislation, fly-tipping rules, or local disposal requirements. Where waste transfer documentation, permits, or specialist treatment are required, those responsibilities will be addressed in accordance with the law and any agreed scope of service. The customer must ensure that all waste presented for collection, handling, or removal is lawful and properly identified. If we reasonably believe that waste is unlawful, hazardous, or incorrectly described, we may suspend the service immediately.

Staff Conduct, Property Conditions, and Safety

Our staff and contractors are expected to behave professionally, work safely, and respect the property being cleaned. The customer must provide a safe working environment, including reasonable lighting, ventilation, and access to water or electricity where required. We may pause or stop work if conditions are unsafe, if aggressive behaviour occurs, or if we consider there to be a serious risk to health or property. Any time lost because of unsafe or unsuitable conditions may still be chargeable where appropriate.

The customer should notify us of any pets, alarm systems, cameras, restricted rooms, or security procedures before the appointment. If access to specific areas is limited, the service will be delivered only within the areas that can be safely and lawfully accessed. We are not responsible for keys, fobs, or entry devices that are not handed over correctly, nor for delays caused by locked rooms or inaccessible spaces. Where instructions conflict, we will seek clarification if time permits, but we may act in a practical manner to protect property and staff safety.

We may bring cleaning materials and equipment suitable for the job, but we may also need to use the customer’s supplies where agreed. Any products provided by the customer should be labelled clearly and stored safely. We do not accept responsibility for adverse reactions or surface damage caused by products supplied by the customer unless we acted negligently in circumstances where the risk was obvious. If we consider that a product is unsuitable, we may decline to use it and substitute another product where available.

Complaints, Variations, and Termination

If the customer is dissatisfied with any aspect of the service, they should notify us within a reasonable time so the issue can be reviewed. We may request photographs, details of the problem, or the opportunity to inspect the affected area. Where a complaint is justified, we may offer a remedial visit, partial refund, or other reasonable solution at our discretion, subject to legal requirements. Any complaint process does not affect your statutory rights. Failure to raise a concern promptly may make it harder to investigate fairly.

We may update these terms from time to time to reflect operational changes, legal requirements, or service adjustments. The version in force at the time of booking will normally apply to that booking unless a change is required by law. We may terminate or suspend services immediately if the customer breaches these terms, behaves abusively, refuses payment, provides false information, or creates an unsafe working environment. Any unpaid sums, cancellation fees, or legitimate charges will remain due after termination where applicable.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, these terms, or any associated booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protections provide otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

By proceeding with a booking for Haringey Cleaner, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. The customer also confirms that they are authorised to request the work and to agree to any associated charges. These terms are intended to support a clear and reliable service relationship, while ensuring that payments, access, cancellations, liability, and waste handling are managed fairly and lawfully.