Privacy Policy - Haringey Cleaner

This Privacy Policy explains how Haringey Cleaner collects, uses, stores, shares, and protects personal data. It applies to all Haringey Cleaner customers in the area and is designed to meet the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this policy.

1. Who We Are

Haringey Cleaner provides professional cleaning services to residential and commercial customers. In the course of delivering these services, we may process personal data about customers, property occupants, account holders, and other individuals relevant to service delivery. We act as a data controller for the personal information we collect and determine the purposes and means of that processing.

2. Personal Data We Collect

We only collect information that is necessary for providing and managing our services. The categories of personal data we may process include:

• Identity data, such as name and title
• Contact data, such as email address, telephone number, and service address
• Service and booking data, such as cleaning preferences, appointment details, service history, and special instructions
• Payment and billing data, such as transaction records and invoice details
• Communication data, such as messages, complaints, feedback, and correspondence
• Technical data, such as basic website or device information if you contact us online
• Access and property information, where needed to provide the service safely and effectively

We do not seek to collect more information than is necessary. If you voluntarily provide additional information, we will handle it in accordance with this policy.

3. How We Collect Data

We may collect personal data directly from you when you make a booking, request a quotation, communicate with us, or enter into a service agreement. We may also receive information from third parties where it is necessary to carry out our services, such as payment processors, booking systems, or business partners acting on our behalf. In some cases, your information may be provided by another person arranging services for your property or household.

4. Why We Use Your Data

We process personal data for the following purposes:

• To respond to enquiries and provide quotations
• To manage bookings and deliver cleaning services
• To communicate about appointments, changes, or service updates
• To process payments, refunds, and invoices
• To maintain records of services provided
• To handle complaints, disputes, and customer support matters
• To improve service quality and operational efficiency
• To comply with legal, tax, accounting, and regulatory obligations

We will only use your personal data for the purposes for which it was collected, unless we reasonably need to use it for a compatible purpose or where required or permitted by law.

5. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process personal data. Depending on the circumstances, Haringey Cleaner relies on the following lawful bases:

Contract

We process your data when it is necessary to enter into or perform a contract with you. This includes managing bookings, providing services, handling payments, and communicating about the service.

Legal Obligation

We may process data where necessary to comply with legal requirements, including tax, accounting, record-keeping, and fraud-prevention obligations.

Legitimate Interests

We may process data where it is in our legitimate interests to run and improve our business, provided your rights and freedoms do not override those interests. Examples include service administration, customer support, internal record-keeping, and business improvement. Where we rely on legitimate interests, we ensure that the processing is proportionate and necessary.

Consent

In limited situations, we may rely on your consent, for example where you voluntarily agree to receive certain optional communications. If we rely on consent, you may withdraw it at any time.

6. Data Sharing and Processors

We may share personal data with trusted third parties who assist us in operating our business. These third parties act as processors when they process data on our behalf and under our instructions. Examples may include:

• Payment processing providers
• Scheduling and booking software providers
• Cloud storage and IT service providers
• Accounting and invoicing systems
• Customer communication tools

We may also disclose data to professional advisers, insurers, legal representatives, or public authorities when necessary to protect our rights, comply with legal obligations, or respond to lawful requests. We do not sell personal data.

Where processors handle personal data on our behalf, they are required to keep it secure, use it only for the agreed purpose, and comply with data protection law. We take reasonable steps to ensure that any processor we use provides appropriate safeguards.

7. International Transfers

In some cases, a processor may store or access data outside the UK. If this happens, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent legal protections. Our aim is to ensure that your personal data remains protected to a standard consistent with UK GDPR.

8. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, reporting, and service-related requirements. Retention periods depend on the type of information and the reason for processing.

In general, we may retain:

• Booking and service records for a reasonable period after completion of the service
• Payment and invoice records for the period required by tax and accounting law
• Complaint and correspondence records for as long as needed to resolve the matter and protect our legal interests
• Consent-based marketing records until consent is withdrawn or the data is no longer needed

When personal data is no longer required, we will delete it or anonymise it securely. We keep data only for the minimum period necessary and review our retention practices periodically.

9. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, alteration, or disclosure. These measures may include restricted access, secure systems, password controls, and staff awareness procedures. While no system is completely secure, we work to reduce risk and maintain reasonable safeguards.

10. Your Rights

Under data protection law, you have rights in relation to your personal data. These rights may include:

• Right of access – to request a copy of the personal data we hold about you
• Right to rectification – to ask us to correct inaccurate or incomplete information
• Right to erasure – to request deletion of your data in certain circumstances
• Right to restrict processing – to ask us to limit how we use your data in certain situations
• Right to object – to object to processing based on legitimate interests
• Right to data portability – to receive certain data in a structured, commonly used format
• Right to withdraw consent – where processing is based on consent

These rights are not absolute and may only apply in certain circumstances. We will respond to valid requests in accordance with applicable law.

11. How to Exercise Your Rights

If you wish to exercise any of your rights, you may make a request using the usual communication channels provided by Haringey Cleaner. We may need to verify your identity before responding. We aim to handle requests promptly and within the time limits required by law.

12. Children’s Data

Our services are not directed to children, and we do not knowingly collect personal data from children unless it is necessary in connection with a customer’s household or property arrangements. If we become aware that we have collected data inappropriately, we will take appropriate steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will take effect when published or otherwise communicated. We encourage customers to review this policy periodically to remain informed.

14. Summary of Key Points

This policy explains what personal data we collect, why we collect it, the lawful basis we rely on, how long we keep it, who may process it on our behalf, and what rights you have. Haringey Cleaner is committed to processing personal data fairly, lawfully, and transparently for all customers in the area. We aim to use only the data we need, protect it appropriately, and respect your privacy at every stage of our service.