Haringey Cleaner Terms and Conditions

These Terms and Conditions set out the basis on which Haringey Cleaner provides domestic and commercial cleaning services within our service area in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company, or organisation requesting or receiving services from Haringey Cleaner.

Company means Haringey Cleaner and any authorised representatives or subcontractors engaged to provide the services.

Services means any cleaning, housekeeping, end of tenancy cleaning, after-build cleaning, one-off or regular cleaning, and any related services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed order for Services made by the Client and accepted by the Company.

2. Scope of Services

The Company provides a range of cleaning services within its service area, including routine domestic cleaning, commercial cleaning, deep cleaning, end of tenancy cleaning, and other specialist cleaning services as agreed with the Client. The specific scope of work, including areas to be cleaned and any additional tasks, will be agreed at the time of booking.

The Company reserves the right to decline any booking that falls outside its service area, involves unreasonable risk to staff, or is otherwise unsuitable, at its sole discretion.

3. Booking Process

3.1 Booking requests must be made by the Client through the Company’s accepted channels, which may include online forms or written instructions. The Client must provide accurate and complete information, including the address of the Premises, type of service required, property size, access details, and any specific requirements.

3.2 A booking will only be considered confirmed once the Company has accepted the request and provided confirmation of the date, time, and estimated duration of the Services. The Company may also request a deposit or pre-authorisation of payment as part of the confirmation process.

3.3 The Client is responsible for ensuring access to the Premises at the agreed time. If the cleaners are unable to gain access due to incorrect instructions, absence of keys, or locked premises, this may be treated as a late cancellation and may incur a fee as set out in the cancellation section.

3.4 Any special instructions, such as alarm codes, entry systems, parking arrangements, or areas to be excluded from cleaning, must be provided by the Client prior to the commencement of the Services.

4. Price and Payment Terms

4.1 Prices for Services are normally quoted either as hourly rates or as fixed fees for specific types of cleaning, such as end of tenancy or one-off deep cleans. All prices are provided in pounds sterling and include applicable taxes unless clearly stated otherwise.

4.2 The Company reserves the right to revise prices before accepting a booking if the information provided by the Client is incomplete or inaccurate, or if the Premises are significantly larger or more heavily soiled than originally described.

4.3 Payment is generally due either in advance of the service or on the day the Services are provided, as specified in the booking confirmation. Accepted payment methods will be notified to the Client at the time of booking.

4.4 For ongoing or regular cleaning contracts, the Company may issue periodic invoices, which must be settled by the due date stated on the invoice. The Company reserves the right to suspend or cancel ongoing Services if invoices remain unpaid.

4.5 If payment is not received by the due date, the Company may charge interest on overdue amounts and may recover any reasonable costs incurred in collecting the debt.

5. Changes and Cancellations by the Client

5.1 If the Client wishes to reschedule, reduce, or cancel a booking, the Client must give the Company adequate notice as described in this section. The minimum notice period will be communicated to the Client at the time of booking and may vary depending on the type and duration of the service.

5.2 Where the Client cancels or reschedules a booking with less than the required notice period, the Company may charge a cancellation fee. This may be a fixed fee or a percentage of the service price, up to 100 per cent of the expected fee, depending on the circumstances.

5.3 If the Client repeatedly cancels or reschedules regular bookings at short notice, the Company reserves the right to terminate the arrangement.

5.4 Where the Client reduces the scope or duration of Services on arrival, the Company may still charge for the originally booked time or service level if it has allocated staff and time in reliance on the booking.

6. Changes and Cancellations by the Company

6.1 The Company aims to provide a reliable and consistent service but may occasionally need to amend or cancel a booking due to staff illness, unforeseen operational issues, or circumstances beyond its control.

6.2 Where possible, the Company will notify the Client in advance of any need to reschedule and will offer an alternative time or date. If no suitable alternative can be agreed, any pre-paid amounts for the affected booking will be refunded.

6.3 The Company shall not be liable for any indirect or consequential loss, including loss of rent, loss of business, or additional costs, arising from any rescheduling or cancellation of a booking, provided that any sums paid for the cancelled service are refunded as applicable.

7. Client Obligations and Access

7.1 The Client is responsible for providing safe and reasonable access to the Premises, including arrangements for keys, alarms, and parking. Any parking charges or restrictions should be disclosed in advance and may be added to the Client’s invoice if incurred by the Company.

7.2 The Client must ensure that the Premises are reasonably free of clutter to allow the cleaners to perform their duties effectively and safely. The Company reserves the right to decline or curtail Services where conditions are unsafe or significantly different from those described at the time of booking.

7.3 The Client is responsible for securing any valuables or personal items. The Company recommends that clients remove or store safely any items of particular value or sentimental importance prior to the visit.

8. Cleaning Standards and Service Limitations

8.1 The Company aims to deliver Services with reasonable care and skill and to a professional standard appropriate for domestic and commercial cleaning within its service area. However, the Company does not guarantee to remove all stains or marks, especially where items or surfaces are permanently damaged or heavily soiled.

8.2 Certain tasks may be excluded for health and safety reasons, including but not limited to cleaning at excessive heights without appropriate equipment, moving heavy furniture, or handling hazardous materials.

8.3 The Client must notify the Company within a reasonable period, normally no later than 48 hours after completion of the Services, if they are dissatisfied with any aspect of the work. The Company will investigate and, where appropriate, may arrange a re-clean of the relevant area or offer another form of resolution at its discretion.

9. Waste Handling and Environmental Regulations

9.1 The Company complies with applicable UK waste and environmental regulations, including requirements for the proper disposal of waste generated during cleaning activities.

9.2 The Company’s cleaners may bag general household or commercial waste as part of the cleaning service, using bins or waste facilities provided at the Premises. However, the Company is not a licensed waste carrier for off-site disposal of significant quantities of waste unless specifically agreed in writing as part of a separate arrangement.

9.3 The Client is responsible for providing appropriate bins and facilities for normal waste and recycling at the Premises, and for ensuring that any hazardous, clinical, or prohibited waste is identified and handled in accordance with the relevant regulations.

9.4 The Company reserves the right to refuse to handle or dispose of any waste it considers hazardous, inappropriate, or unlawful to remove. This may include, without limitation, medical waste, certain chemical substances, and items that may present a health and safety risk.

10. Liability and Insurance

10.1 The Company maintains appropriate insurance cover in respect of public liability and, where applicable, employer’s liability in connection with the provision of Services.

10.2 While the Company takes reasonable care to avoid damage, accidents can occur. The Client must report any alleged damage or loss believed to have been caused by the Company’s staff as soon as reasonably practicable, and in any event within 48 hours of the service, providing full details and supporting evidence where available.

10.3 The Company’s liability for any loss or damage arising out of or in connection with the Services shall be limited, in aggregate, to the total amount paid by the Client for the relevant booking. The Company shall not be liable for any indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity.

10.4 The Company shall not be liable for normal wear and tear, for existing damage or deterioration, or for the failure of any surfaces, fabrics, or materials that are unsuitable for cleaning or have not been properly maintained.

10.5 The Client is responsible for informing the Company of any fragile surfaces, special finishes, or items requiring particular care. In the absence of such information, the Company will apply standard cleaning methods and will not be liable for damage arising from ordinary cleaning techniques reasonably used.

11. Health and Safety

11.1 The Company is committed to maintaining high standards of health and safety for its staff and Clients. The Client must not request any tasks that would place cleaners at unreasonable risk, including climbing on unstable surfaces or using equipment not provided or approved by the Company.

11.2 The Client must disclose any known hazards at the Premises, such as structural defects, unsafe wiring, or the presence of harmful substances, prior to commencement of the Services.

12. Personal Data and Confidentiality

12.1 The Company may collect and process personal data about the Client for the purposes of managing bookings, performing the Services, handling payments, and maintaining records. The Company will handle such data in accordance with applicable data protection laws in the United Kingdom.

12.2 The Company will take reasonable steps to ensure that any personal or confidential information obtained in the course of providing the Services is kept secure and not disclosed to third parties except where necessary to perform the Services or as required by law.

13. Subcontractors and Staff

13.1 The Company may use its own employees or approved subcontractors to provide the Services. In all cases, the Company remains responsible for ensuring that Services are delivered in accordance with these Terms and Conditions.

13.2 The Client agrees not to solicit, employ, or engage directly any cleaner or staff member introduced by the Company to provide cleaning services privately, during the term of any agreement with the Company and for a reasonable period thereafter. If the Client breaches this provision, the Company may seek an appropriate fee or remedy.

14. Complaints and Dispute Resolution

14.1 If the Client has any complaint about the Services, they should raise it with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

14.2 The Company will endeavour to resolve complaints promptly and fairly. If a dispute cannot be resolved by direct discussion, the parties may consider mediation or other forms of alternative dispute resolution before commencing court proceedings.

15. Amendments to These Terms

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, improvements to its services, or other operational requirements.

15.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking. Updated versions will apply to subsequent bookings after they have been published or otherwise communicated to the Client.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company may bring proceedings in any other jurisdiction if necessary to protect its rights or enforce a judgment.

By making a booking with Haringey Cleaner, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.