Haringey Cleaner Privacy Policy

This Privacy Policy explains how Haringey Cleaner collects, uses, stores, and protects personal data for all customers in the Haringey area. It also describes the legal bases we rely on under the UK General Data Protection Regulation and how you can exercise your rights. By using our cleaning services, visiting our website, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Haringey Cleaner customers and prospective customers located in the Haringey area who enquire about, book, or receive our cleaning services, and to individuals who interact with us for related purposes such as feedback, complaints, or business enquiries.

Data Controller

Haringey Cleaner is the data controller responsible for deciding how and why your personal data is used. This Privacy Policy sets out the purposes and methods of processing personal data carried out by or on behalf of Haringey Cleaner.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. The main categories are set out below.

Identity and contact details, such as your name, address, postcode, and other contact information required to communicate with you and to deliver services to your property.

Service information, such as details about your property relevant to cleaning, your booking history, dates and times of appointments, and any preferences you communicate to us about how we provide the service.

Payment and billing information, such as records showing that payment has been made, the amount paid, the payment method used, and any associated invoices or receipts. We do not store full card details where payments are processed by third party payment providers.

Communication records, such as emails or messages you send to us, notes of telephone conversations, feedback, complaints, and any responses we provide.

Technical and usage data, which may include information generated when you visit our website, such as pages visited and basic device information, collected through standard web technologies for analytics and service improvement.

How We Collect Personal Data

We collect personal data directly from you when you request a quote, make a booking, contact us with an enquiry, provide feedback, or enter into any agreement for cleaning services. We may also receive personal data from third party service providers such as payment processors, booking platforms, or business partners that help us deliver our services. In some cases, we may collect basic information from publicly available sources for verification or fraud prevention purposes.

Lawful Basis for Processing

We rely on one or more of the following lawful bases under the UK GDPR to process your personal data.

Contract performance. We process personal data when it is necessary to enter into or perform a contract with you, such as when we arrange, confirm, and carry out cleaning services at your property, manage payments, or handle service-related communications.

Legal obligations. We process personal data when needed to comply with our legal obligations, such as record keeping for tax and accounting, responding to lawful requests from authorities, and complying with health and safety requirements.

Legitimate interests. We process personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes using data to manage and improve our services, prevent fraud or misuse, protect our staff, handle queries and complaints, and maintain appropriate business records.

Consent. In limited cases, we may rely on your consent, for example for certain types of optional communications or specific uses of data that are not necessary for our contract or legitimate interests. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Personal Data

We use personal data for the following purposes. To provide and manage cleaning services, including booking appointments, accessing your property where authorised, and tailoring services to meet your needs. To communicate with you about quotes, bookings, changes to services, invoices, and payment confirmations. To manage our business operations, including scheduling staff, monitoring service quality, and training our team. To handle feedback, disputes, or complaints, and to respond to your requests or queries. To comply with applicable laws, regulations, and professional obligations. To improve our services and the user experience on our website, including through analysis of aggregated or de-identified information.

Data Sharing and Processors

We do not sell your personal data. However, we may share personal data with carefully selected third parties when this is necessary for the purposes described in this Privacy Policy and when appropriate safeguards are in place.

Service providers and processors. We may share data with external companies that provide services on our behalf, such as payment processors, IT and cloud hosting providers, booking or scheduling tools, accounting and invoicing services, and customer support or communication platforms. These organisations act as data processors and are only allowed to process your personal data in accordance with our instructions and for the specified purposes. They must implement appropriate technical and organisational measures to protect your data.

Professional advisers. We may share information with our professional advisers, such as accountants, auditors, or legal advisers, where this is necessary for legitimate business purposes or to obtain advice or representation.

Authorities and law enforcement. We may disclose personal data where required to do so by law, or in response to valid requests from public authorities, courts, or regulators.

Business transfers. In the event of a business reorganisation, merger, or transfer of some or all of our operations, we may share relevant personal data with parties involved in the process, subject to confidentiality obligations and compliance with data protection law.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, including for the fulfilment of our contractual obligations, for the establishment or defence of legal claims, and to meet legal or regulatory requirements.

In practice, this means that we typically keep customer and booking records, along with associated invoices and payment information, for a period that aligns with applicable limitation periods and legal retention rules, particularly those relating to tax and accounting. Communication records and service notes may be kept for a similar period where relevant to the service provided or to potential disputes.

When personal data is no longer required for these purposes, we will either securely delete it or irreversibly anonymise it so that it can no longer be associated with an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricting access to personal data to staff and processors who need it to perform their duties, using secure storage and transmission methods where appropriate, and maintaining internal policies and training concerning data protection obligations.

International Transfers

Where personal data is processed or stored outside the United Kingdom by our service providers, we will ensure that appropriate safeguards are in place, such as reliance on adequacy regulations or the use of standard contractual clauses approved for data protection purposes. Further details can be provided on request.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to the personal data that we hold about you. These rights are subject to certain conditions and exemptions in the legislation.

Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of that data, together with certain information about how it is used.

Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data that we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction. You may request that we restrict the processing of your personal data in specific situations, such as while we are considering a request to rectify or erase data.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a commonly used, machine readable format and, where technically feasible, request that it is transmitted to another controller.

Right to object. You have the right to object to processing based on our legitimate interests, including any direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or that the processing is required for legal claims.

Right to withdraw consent. Where we rely on consent, you may withdraw this consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will take reasonable steps to make you aware of them. The most recent version of this Privacy Policy will always apply to the personal data we process.